Lower latency and higher quality audio streaming

We've worked super-hard on reducing audio latency for Fluid connections. It was already low, but we've managed to cut the latency in half of what it was before. This means you'll have better sync between audio and video while working remotely.

For customers subscribed to Teams Enterprise edition, the quality of audio streaming for Fluid will automatically be increased to a level where the quality of the audio stream is virtually indistinguishable from uncompressed audio. This means higher fidelity audio when connecting to remote machines.

Observe Mode

Jump Desktop for Mac now supports a new Observe mode that prevents sending keyboard and mouse input to the remote computer. 

Great for when someone else is in the driving seat and you simply want to observe their actions.

To toggle Observe mode, connect to the remote computer and then click Remote -> Observe Only.

 

Stylus Support

Unleash your creativity. Jump Desktop now supports sending pressure, tilt and rotation information from a stylus to the remote computer. No drivers required.  

Requires Teams Enterprise subscription and Jump Desktop Connect 6.5.x. This feature is only available for the Mac at the moment.

Jump Audio Drivers for Mac

Jump Desktop Connect 6.5.x now ships it's very own high quality, low latency audio drivers for Mac. Third party drivers are no longer needed to stream audio from a Mac (though we will still support third party audio drivers).

The drivers are automatically installed when you install Jump Desktop Connect 6.5.x or later. Once installed you will see a new audio device called Jump Desktop Audio. Any audio sent to this device will be streamed to the Jump Desktop client.

The new audio drivers are compatible with macOS 10.10+ on Intel and Apple Silicon.

View users connected to the remote machines

Jump Desktop lets you add computers to a team so that all members can access and share the computers. This feature raises a problem, i.e., multiple users trying to access the same machine.

Jump Desktop (Mac), now shows you if a remote computer has users connected to it. It also shows the emails of the connected users so that you can identify the users currently accessing it.

This feature is available for Teams Enterprise customers.

We have added helpful, but unobtrusive, indicators in the UI.

Jump Desktop macOS

"Occupied" computers have a distinctive red icon in the icon mode, hovering over the icon shows the connected users' emails.

The list view has a column for "Connected Users".

You can also take advantage of the "Occupied" and "Unoccupied" filters from the filter bar.

Dashboard

"Current Active Connections" card shows the list of computers to which users are currently connected. A subtle badge, with a red background, displays the number of connected users.

In the list of team computers, you can identify the computers to which users are currently connected from the red badge.

Visit the active computer's page to view the currently connected users details like their IP addresses.


Jump Desktop Windows

A helpful column in the list view to show connected users

"Occupied" computers have a distinctive red icon in the icon mode, hovering over the icon shows the connected users' emails

How to install Jump Desktop Betas

How to access Jump Desktop for Teams Beta

Visit: https://beta-app.jumpdesktop.com

How to get Jump Desktop for Mac Beta 

Open up Jump Desktop and click Jump Desktop -> Preferences -> General -> Check For Beta Updates and then click Jump Desktop -> Check For Updates.

If you don't see the Check for Beta Updates, you'll need to download the web version of Jump Desktop for Mac from here: http://jumpdesktop.com/downloads/JumpDesktopMac.zip

How to get Jump Desktop for Windows Beta

Open open up Jump Desktop for Windows -> File -> Settings -> Updates -> Check the checkbox Beta Updates and click Check for updates.

How to get Jump Desktop for iOS Beta

Send us an email: support@jumpdesktop.com and let us know you want to be included in the Testflight iOS Public Betas.

How to get Jump Desktop Connect Beta

Most of the beta features require new Jump Desktop Connect apps on the host machines. To update to the beta, open up Jump Desktop Connect and then click Settings -> Updates -> Beta updates. Then click Check for updates.

Enforce Sign in duration for Teams

You can now configure how long team members can remain signed into Jump Desktop apps. Once the sign in duration elapses, team members will be automatically logged out from their Jump Desktop apps and will have to sign back in to initiate new connections. Automatic log out won't disconnect team members from existing remote desktop sessions but any new sessions will require signing back into their Jump Desktop account.

To enforce sign in duration for your team visit your Team's dashboard and click Security -> in the Sign in Duration section click Set Duration.

This feature is available for Teams Enterprise.

VPN only connections for Fluid

Jump Desktop Connect has a built-in technology that tries its best to create an end to end encrypted connection between machines, even if there is no direct path between the two hosts using indirect networking routes and relays. This feature frees up users from manually opening ports and configuring network settings. However, this also creates problems in locked-down environments where administrators need to control when a user is allowed to connect.

You can now configure Jump Desktop Connect to allow connections only when there is a direct networking path between the devices.

In this mode, Jump will never fallback on relay servers or take indirect networking routes. So for example, if a user tries to connect without VPN enabled from another network, the connection attempt fails because Jump will not be able to find a direct route between the user and the target machine.

Note: In this mode, Administrators must make sure that their firewall rules allow the VPN IP address pool to communicate over UDP with the host machines. Connections will fail otherwise.

How to configure Direct Connection Mode

  1. You'll need to make sure you're using the Lock down settings feature with your computer.
  2. In your Connect Configuration, make sure Direct Connections Only is checked
  3. Save your settings.
  4. To test and see if these settings are working, try connecting to the machine from an outside network or a from a mobile network.
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