Jump can now show real-time connection statistics for Fluid connections. Connection stats include the average ping time to the machine, packet loss and the type of connection Jump has established to the machine. This is useful info when diagnosing performance problems.
To turn on live stats click Help -> Show Fluid Connection Stats. After turning this on, an overlay will appear on the bottom right hand corner of all connection windows.
Related Help Article: Live Fluid Connection Stats
Jump Desktop's Fluid protocol automatically monitors available bandwidth and dynamically adjusts bandwidth usage and image quality while you use the connection. By default Jump uses a maximum of 20mbps for Fluid connections.
There are times when you want to override the maximum 20mbps default. For example, if you know you're on a slow connection, you can turn down the default to 5 or 10mbps.
How it works: When you lower maximum bandwidth, Jump will automatically lower image quality during complicated screen updates and automatically boost image quality to high when there is left over bandwidth available. This way you get the best of both worlds: lower bandwidth usage while maintaining high image quality. It works seamlessly and without user intervention. Try it out!
You can now set Maximum Bandwidth for each connection. Connect to the computer and then click Remote -> Maximum Bandwidth menu for Fluid connections and select a maximum.
Bandwidth above 20mbps is currently available for Teams Enterprise customers. Warning: Increasing bandwidth above 20mbps will put a strain on your network and may make things worse if your network isn't designed to handle it. Please speak to your administrator before increasing bandwidth above 20mbps.
You can now quickly search and filter through computers and users on your team's dashboard. See which computers are currently online, offline or currently being used. In your team's dashboard click Computers.
You can also filter between users This is useful when you want to quickly see which computers are online, offline, which computers are currently being used. In your team's dashboard click Users.
You can now save on Jump Desktop for Team licenses by temporarily disabling remote access for users and administrators on a team. This is useful when a Team member goes on vacation, a production goes on hiatus or if you have an administrator on the team who does not need to connect to computers. When a user's remote access is disabled, they will no longer be able to connect to computers on the team and we'll stop billing for that user. Since Jump Desktop for Teams billing is prorated, you will never pay extra. You can re-enable a user's remote access anytime.
Administrators who have their remote access disabled will still be able to administer the team. This way you can have multiple administrators on the team without having to pay extra.
To disable a user's remote access visit your team's dashboard -> Users -> the user -> three dots on the top right -> Disable Remote Access. Similarly to enable remote remote access Users -> the user -> three dots on the top right -> Enable Remote Access.
Jump Desktop lets you add computers to a team so that all members can access and share the computers. This feature raises a problem, i.e., multiple users trying to access the same machine.
Jump Desktop (Mac), now shows you if a remote computer has users connected to it. It also shows the emails of the connected users so that you can identify the users currently accessing it.
This feature is available for Teams Enterprise customers.
We have added helpful, but unobtrusive, indicators in the UI.
"Occupied" computers have a distinctive red icon in the icon mode, hovering over the icon shows the connected users' emails.
The list view has a column for "Connected Users".
You can also take advantage of the "Occupied" and "Unoccupied" filters from the filter bar.
"Current Active Connections" card shows the list of computers to which users are currently connected. A subtle badge, with a red background, displays the number of connected users.
Visit the active computer's page to view the currently connected users details like their IP addresses.
"Occupied" computers have a distinctive red icon in the icon mode, hovering over the icon shows the connected users' emails
How to access Jump Desktop for Teams Beta
Visit: https://beta-app.jumpdesktop.com
How to get Jump Desktop for Mac Beta
Open up Jump Desktop and click Jump Desktop -> Preferences -> General -> Check For Beta Updates and then click Jump Desktop -> Check For Updates.
If you don't see the Check for Beta Updates, you'll need to download the web version of Jump Desktop for Mac from here: http://jumpdesktop.com/downloads/JumpDesktopMac.zip
How to get Jump Desktop for Windows Beta
Open open up Jump Desktop for Windows -> File -> Settings -> Updates -> Check the checkbox Beta Updates and click Check for updates.
How to get Jump Desktop for iOS Beta
Send us an email: support@jumpdesktop.com and let us know you want to be included in the Testflight iOS Public Betas.
How to get Jump Desktop Connect Beta
Most of the beta features require new Jump Desktop Connect apps on the host machines. To update to the beta, open up Jump Desktop Connect and then click Settings -> Updates -> Beta updates. Then click Check for updates.
You can now configure how long team members can remain signed into Jump Desktop apps. Once the sign in duration elapses, team members will be automatically logged out from their Jump Desktop apps and will have to sign back in to initiate new connections. Automatic log out won't disconnect team members from existing remote desktop sessions but any new sessions will require signing back into their Jump Desktop account.
To enforce sign in duration for your team visit your Team's dashboard and click Security -> in the Sign in Duration section click Set Duration.
This feature is available for Teams Enterprise.
Jump Desktop Connect has a built-in technology that tries its best to create an end to end encrypted connection between machines, even if there is no direct path between the two hosts using indirect networking routes and relays. This feature frees up users from manually opening ports and configuring network settings. However, this also creates problems in locked-down environments where administrators need to control when a user is allowed to connect.
You can now configure Jump Desktop Connect to allow connections only when there is a direct networking path between the devices.
In this mode, Jump will never fallback on relay servers or take indirect networking routes. So for example, if a user tries to connect without VPN enabled from another network, the connection attempt fails because Jump will not be able to find a direct route between the user and the target machine.
Note: In this mode, Administrators must make sure that their firewall rules allow the VPN IP address pool to communicate over UDP with the host machines. Connections will fail otherwise.
How to configure Direct Connection Mode
Lock down settings let you enforce settings for the Jump Desktop Connect app from your team's web dashboard. Once settings are assigned to a machine, it can not be changed from the Jump Desktop Connect app running on the host machines.
You can apply settings to individual machines on your team or to entire access groups.
Requirements
How to get started with Lockdown settings.
You'll notice that the Configuration window lists quite a few configuration options that are not available inside the Jump Desktop Connect app - such as the ability to turn off screen sharing, adding remote access users, configuring fluid ports. Here's a screenshot of what you can configure:
Once settings are applied to machines, the Jump Desktop Connect app on the machines will display a message in the Settings window: Settings are managed by your team's administrator.
